Attention Customers: Online orders delayed until April 1st while we finish a remodel on our warehouse

Shipping

 

How We Ship

 

With Love And Care.


We strive to ensure your order reaches you without issue.

We use our own custom made shipping boxes and bubble wrap with each 12" and 7" record.

Packaging
To prevent splitting, we ship all used records in a 2-3 mm sleeve, outside the
jacket. All records are packed in a new record custom ordered mailing box
(tested 200 lbs) with bubble wrap encasing. We ship every business day.




Twelve inch record mailersrecord 45 mailer

 




For large, combined orders and large box sets, we use the maximum amount of padding and protection we can provide



Large Shipping box for multiple LPs

Hassle & Worry Free

 

We Make Shipping Easy.
  • We ship records locally in Chicago, all over the country and internationally.
  • We offer next day shipping five days a week.
  • you'll get a tracking number with every purchase, so you know exactly when your record will arrive.

 

Why Can't I see my shipping charges in my shopping cart?


Shipping charges appear once you begin the checkout process. Charges will vary depending on where we're shipping the item.

If you have any special requests that pertain to the shipping of your record, please feel free to contact us at support@shugarecords.com.



 

Returns

 

How Do I Make A Return?


We make every effort to provide you with stellar customer service. If we make an error, we are happy to refund your money in full if you want to return something.

To be eligible for a refund:

  • Contact us within 14 days of purchase
  • Any sealed record must be returned sealed and in its original condition

 

Contact us at support@shugarecords.com and describe any issue you have.
Please add the Order # from the email you received regarding the purchase
or let us know on which website you made the purchase.

For more information on how we grade records and how we can be of greater
service to you, please reference our Customer Service page.



Pricing Estimates

 

USA

Media Mail:

$5 base rate plus $1 per record. 

Priority: 

$10 base rate plus $2.

FedEx Ground:

$18 base rate plus $4 per record. 

Canada & Mexico 

Starting at $20 for first record.

International packages weighing over 4 pounds are shipped priority.

Box Sets may be subject to additional charges.

International 

Starting at $24 for first record.