Shipping

 

How We Ship

 

We strive to ensure your order reaches you without issue.

We use our own custom made shipping boxes and bubble wrap with each 12" and 7" record.

Packaging
To prevent splitting, we ship all used records in a 2-3 mm sleeve, outside the
jacket. All records are packed in a new record custom ordered mailing box
(tested 200 lbs) with bubble wrap encasing. We ship every business day.

 

For large, combined orders and large box sets, we use the maximum amount of padding and protection we can provide

Hassle & Worry Free

 

• We ship records locally in Chicago, all over the country and internationally.
• We offer next day shipping five days a week.
• you'll get a tracking number with every purchase, so you know exactly when your record will arrive.

 

Shipping charges appear once you begin the checkout process. Charges will vary depending on where we're shipping the item.

If you have any special requests that pertain to the shipping of your record, please feel free to contact us at support@shugarecords.com.

Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@shugarecords.com. Please note that returns will need to be sent to the following address:

Shuga Records ATTN: Returns
3306 W Armitage Ave
Chicago, IL 60647

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We can provide return labels if requested (USPS media mail), but the label costs will be deducted from your return.

You can always contact us for any return question at support@shugarecords.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Depending on the issue, Shuga may request photos or video to confirm any defects or errors. Playback errors must be demonstrated on a turntable that has an adjustable counter weight and anti-skate. Turntables without these features, or turntables with built in speakers are often the cause of playback issues.

Shuga Records does not cover return shipping for defects with new sealed records. Customer is required to pay return shipping, if a replacement item is available Shuga will cover the cost to ship it to the customer once the return is received. If there is no replacement available or a refund is preferred, Shuga Records will issue a refund for the cost of the item once the return is received.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards. All used electronics are sold as-is and are not eligible for returns or exchanges.

We do not offer refunds, returns or exchanges for new sealed items that incur seam splits during shipping. While we try our best to package everything tight a secure, the only way to 100% prevent seam splits is to remove the record from the jacket during shipping. We will cleanly open new sealed vinyl and ship the record out side the jacket on request.

International Orders

On international orders, Shuga Records does not pay for return shipping. For replacement item, customer must pay return shipping and the cost to ship the item back out.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.